Privacy Policy

Last Updated: January 1, 2023

Luyepi & Cozisa Pte Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document services in Singapore.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, NRIC/FIN/Passport details when required for document processing.
• Document Information: Content of documents submitted for our services, including but not limited to legal, financial, and personal documents.
• Payment Information: Credit card details, bank account information for processing payments (processed through secure third-party payment processors).
• Technical Data: IP address, browser type, operating system, and usage statistics when you visit our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our document services
• To process transactions and send related information
• To verify client identity as required by Singapore law
• To improve our services and develop new features
• To communicate with you about your documents and our services
• To comply with legal obligations and prevent fraudulent activities

3. Data Protection Measures

We implement appropriate technical and organizational measures to protect your personal data:

• All document transfers are encrypted using SSL/TLS protocols
• Secure storage systems with restricted access
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality
• Secure destruction of documents after retention periods

4. Data Retention

We retain personal data only as long as necessary:

• Processed documents: 6 months after service completion unless longer retention is required by law
• Client records: 5 years to comply with Singapore's accounting and tax regulations
• Identity verification data: 2 years as required by Singapore's anti-money laundering laws

You may request earlier deletion of your data unless we're legally obligated to retain it.

5. Disclosure to Third Parties

We may share your information with:

• Government agencies when required by Singapore law
• Certified translators for document processing
• Payment processors to complete transactions
• Legal authorities to prevent fraud or illegal activities

We never sell your personal data to third parties.

6. Your Rights

Under Singapore's Personal Data Protection Act (PDPA), you have the right to:

• Access and receive a copy of your personal data
• Correct any inaccurate or incomplete data
• Withdraw consent for data processing (where applicable)
• Request deletion of your personal data
• Object to processing of your data
• Lodge a complaint with Singapore's Personal Data Protection Commission

To exercise these rights, please contact our Data Protection Officer at dpo@luyepi-cozisa.sbs.

7. International Data Transfers

For documents requiring international processing, your data may be transferred to:

• Certified translators in other countries (with appropriate confidentiality agreements)
• Foreign authorities when required for document legalization

We ensure all international transfers comply with Singapore's data protection standards.

8. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through our website or direct notification. Your continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

For questions about this Privacy Policy or your personal data:

Data Protection Officer
Luyepi & Cozisa Pte Ltd
18 Cross Street, #03-01
China Square Central, Singapore 048423
Email: dpo@luyepi-cozisa.sbs
Phone: +65 028869576